Privacy Policy

1. Information we collect

We may collect information directly from you, automatically from your device, and from service providers that help us operate ChikChik.

• Account information, such as name, email, phone number, username, profile details, and settings
• Transaction information, such as ticket purchases, payment status, order details, refunds, and receipts
• Event-related information, such as submitted event details, ticket inventory, organizer information, and verification documents
• Device and usage information, such as IP address, device type, app usage, log data, crash data, and approximate location signals where permitted
• Support communications, refund requests, reports, and messages sent to ChikChik

2. How we use information

We may use information to operate, secure, and improve the ChikChik platform.

• Operate the website, app, ticketing, event discovery, QR check-in, and support workflows
• Process ticket purchases and issue digital tickets
• Manage refunds, disputes, duplicate charges, and chargeback-related requests
• Verify organizers, event legitimacy, venue authorization, and proof-of-event materials
• Prevent fraud, abuse, unsafe conduct, prohibited events, and unauthorized transactions
• Communicate with users about tickets, events, support requests, account notices, and policy updates
• Comply with legal, tax, accounting, regulatory, card-network, and payment-partner requirements
• Improve the platform, user experience, performance, safety, and reliability

3. Payment information

Payment transactions are processed through third-party payment providers. ChikChik does not use the website to collect full payment card details directly.

We may receive payment status, order identifiers, refund status, dispute information, risk signals, and transaction metadata as needed to operate the platform and support users.

4. When we may share information

We may share information when necessary to provide ChikChik, protect the platform, or comply with obligations.

• Payment processors, fraud-prevention providers, hosting providers, analytics providers, and other service providers that help operate ChikChik
• Organizers where necessary to fulfill ticket purchases, manage event attendance, verify entry, or resolve event-related issues
• Law enforcement, regulators, payment partners, venues, or other parties where required by law or where necessary to protect users and the platform
• Professional advisors, insurers, or successors in the event of a merger, acquisition, financing, reorganization, or sale of assets

5. Data retention

We retain information for as long as reasonably necessary to operate the platform, comply with legal obligations, resolve disputes, enforce agreements, support payment and tax records, and meet payment-partner or risk-control requirements.

6. Security

ChikChik uses reasonable administrative, technical, and organizational measures to protect information, but no system can be guaranteed to be completely secure.

7. Your choices

You may contact ChikChik to update account information, request support, or ask questions about your data. Some rights may depend on your location and applicable law.

8. Children

ChikChik is not intended for children under the age required by applicable law to use the services without appropriate consent.

9. Policy updates

We may update this Privacy Policy from time to time. The most current version will always be posted on this page.

10. Contact

Privacy questions can be sent to ChikChik Support.

• Email: support@thechikchik.com
• Phone: +1 805-588-0695