Payments
Payments, Settlements & Refunds Addendum
This Addendum is part of the Organizer Inventory & Distribution Agreement and applies to all ticket inventory made available by Organizer to ChikChik and all related customer transactions processed through the ChikChik platform.
In the event of any conflict between this Addendum and another organizer-facing policy, this Addendum will control with respect to payment flow, settlement timing, and refund handling for ticket inventory distributed by ChikChik.
1. Merchant-of-record structure
For ticket transactions covered by this Agreement, ChikChik is the merchant of record for the customer-facing sale. Customers pay ChikChik directly through the platform.
Organizer acknowledges that Organizer is not collecting payment directly from the customer through ChikChik for these transactions.
2. Post-event settlement model
ChikChik generally settles with Organizer after the event concludes rather than before the event takes place.
Settlement timing may vary depending on verification status, event risk, event lead time, volume, refund activity, chargeback activity, payment processor requirements, and other compliance or risk considerations.
3. Calculation of amounts payable to Organizer
Amounts payable to Organizer may be reduced by the following:
- ChikChik platform fees
- Payment processing costs
- Refunds and reversals
- Chargebacks and dispute losses
- Reserves and risk holds
- Discounts, credits, or promotions allocated to the event
- Any other amounts Organizer owes to ChikChik under the Organizer Terms or this Addendum
4. Refund authority
ChikChik may issue full or partial refunds to customers when reasonably necessary, including in connection with event cancellations, postponements, material changes, duplicate charges, fraud concerns, non-delivery, customer protection, legal compliance, or dispute mitigation.
5. Organizer economic responsibility
Organizer remains financially responsible to ChikChik for customer refunds, chargebacks, dispute losses, penalties, and event-related losses arising from Organizer’s event or conduct.
ChikChik may recover such amounts by deduction from settlement, reserve application, setoff, invoice, or any other lawful collection method.
6. Required cooperation
Organizer agrees to cooperate promptly with ChikChik regarding refund requests, customer complaints, disputes, verification requests, proof-of-event requests, and payment-risk review.
7. No off-platform refunding
Organizer may not direct customers to seek off-platform card refunds for purchases made through ChikChik. All platform-originated card refunds must be handled through ChikChik’s payment flow.
8. Statement descriptor and customer clarity
ChikChik may use a statement descriptor such as CHIKCHIK or CHIKCHIK*EVENTNAME and may include event or organizer details on confirmations and receipts for customer clarity.